Cancellation, Returns, Refund, and Exchange Policy for any kind of Damages and related issues.

 Always inspect your items upon arrival at your point and contact us immediately if the item is defective, damaged or if you receive the wrong item/items are missing from your order so that we can evaluate the issue and help you with an exchange or shipment of the missing parts.

1. Incomplete/Partial Deliveries

In case some products from your order are missing, please contact us at info@planthaze.com with the details of the order and the missing product(s), and we will ship the same to you. No exchange, return, or refund request will be accepted due to incomplete orders. Only if planthaze is unable to fulfill the incomplete/missing item(s), a refund for the missing items will be provided.

2. Returns/Exchange policy

We do not Entertain exchange/Return any product or service purchased on our website. Only in cases where a damaged product is received, or products other than those ordered are received, we will allow a 48-hour return policy.

3. Eligibility for a return
  • Item must be in the same conditions as you received it.
  • Original packaging if any
  • Unknown and unused, with tags (if any)
  • Receipt or proof of purchase.
  • The request must be raised within 48 hours of receiving the delivery.

To start a return, you can contact us at info@planthaze.com. If your return is accepted, our logistics partner will pick up the product from your shipping address. Items sent back to us without first requesting a return will not be accepted. The email should contain –

  • Reasons for return
  • Copy of invoice
  • Picture of the product received
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5. Specific Policies for Product Category

Live Plants

No two plants can be the same in the case of live plants, no two products can be the same. While we take utmost care in designing our catalog, the products shipped will vary from the images on the site, i.e. the number, size, and shape of branches, leaves, flowers on the plants will vary. Hence, differences in the pictures on the website and the product received in the case of plants, will not be covered under the return, refund, and exchange policy.

Customized Products

Customized products, i.e. products made to order as per your choice or altered to their natural shape, cannot be returned.

Please get in touch with us at info@planthaze.com if you have questions or concerns about the same.

Delayed Deliveries

We ensure you our best services in deliveries too. we deliver all our orders by the next day (or within 2 days, as notified at checkout). However, sometimes due to unavoidable situations, the deliveries may be delayed. We will contact you in such cases to inform you of the same. No cancellation/exchange requests will be accepted due to this unless the products were from the “Gifting Category”.

Please Note that the planthaze has will not accept cancellation/exchange requests in case the delivery is delayed due to circumstances not controlled by plant haze- restrictions due to COVID-19, weather conditions, etc.

Customer Unavailability

In case you are not present at the time of the delivery attempt, the delivery executive will contact you to confirm how can the goods be safely delivered. Delivery reattempts can only be made once. Further delivery attempts will be chargeable, additionally.

Refunds

Refund requests will be accepted only in certain cases –

  • If the payment was deducted twice for the same order / you placed a duplicate order and requested cancellation on the same day.
  • If we are unable to fulfill your order.
  • If we are unable to fulfill an exchange for an eligible product.
  • When we have accepted your return request.

We will notify you once we’ve received your request (in case of returns- post-inspection of goods received), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on the payment method used to make the payment.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Disputes

In case of any disputes, arising from misinterpretation of the policy, or otherwise, the decision taken by Planthaze shall be considered binding.